The days when you were able to control and manage your customer relationships are about to end – and social media is to blame. The winners of tomorrow are those companies who will succeed in letting their customers manage their relationship with you. So, what are these social customer relationships all about? Read more
In the company I work for, QuestBack, we always strive to implement and adapt new enhancements and functionality that is released in Salesforce. Whenever we can streamline and move business processes to this platform, it increases our Salesforce.com ROI in addition to providing all employees with fewer separate systems and places to log in. A while ago, I was asked by the management team if Salesforce could replace our current intranet solutions.
A few weeks ago, I was asked to give a presentation on how QuestBack uses Salesforce as a CRM system. Read more